The soft stuff is really the hard stuff: IMA's ERP survival kit

It takes a company an average of 23 months to get an enterprise resource planning (ERP) system up and running, at a cost of $10.6 million for the implementation and another $2.1 million for maintenance over a two-year period -- and there are cost overruns as well. Unsuccessful ERP implementations have been largely the result of companies failing to prepare for the human side of change. This white paper from Implementation Management Associates Inc. (IMA) describes its development of a process called AIM, or Accelerating Implementation Methodology, which has been designed to be a transferable framework to develop any organization's internal capacity to manage change and accelerate implementation.  

AIM was used to facilitate a $70 million global SAP R/3 system implementation at a major pharmaceutical company, which involved a major culture shift into new technology and complete re-engineering of jobs to align with the initiative.

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