Complaint handling as an integral part of FDA and ISO compliance
by MasterControl Inc.
In the Food and Drug Administration (FDA) and International Standards Organization (ISO) environments, effectively handling customer complaints is not just a matter of good business practice but of compliance. This white paper by MasterControl Inc. explains regulations and standards required in the formal complaint-handling process, and challenges including lack of standard procedure, inadequate documentation, customer access and management strategy. As complaint handling is an integral part of FDA and ISO compliance, MasterControl's solution includes automation and standardization, customer access and effective documentation and management strategy.
| Published: | 2006 |
| Format: | |
| Length: | 6 pages |
| Type: | White paper |
| Language: | English |
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