The fundamental concepts of excellence: EFQM
by European Foundation for Quality Management
This white paper by European Foundation for Quality Management (EFQM), a membership-based not-for-profit organization, describes the EFQM excellence model, a primary framework for assessing and improving organizations so they achieve a sustainable advantage. This white paper describes the eight fundamental concepts of excellence on which the model is based and provides examples of the benefits an organization can achieve by adopting them. EFQM encourages management teams to evaluate their maturity stage using a chart to answer the question: Where are we now in relation to these concepts? It also helps organizations focus the debate on how, and why, to proceed further.
| Published: | 2002 |
| Format: | |
| Length: | 12 pages |
| Type: | White paper |
| Language: | English |
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